Privacy Policy

C.S.W. Power Solutions ("we," "our," or "us") is a veteran-owned, licensed Texas general contractor based at 4931 Enterprise Drive, Unit 1, San Antonio, TX 78249. This Privacy Policy describes the personal information we collect from homeowners, property managers, and business owners who contact us about electrical, plumbing, HVAC, generator, EV charger, remodeling, painting, drywall, and general contracting services; how we use and share that information; and your rights under the Texas Data Privacy and Security Act (TDPSA, Tex. Bus. & Com. Code ch. 541), the Texas Identity Theft Enforcement and Protection Act (Tex. Bus. & Com. Code §521.053), the federal Children's Online Privacy Protection Act (COPPA), and other applicable laws.

1. Information We Collect

We collect personal information you voluntarily provide when you request an estimate, book a service, chat with us, call, text, email, or fill out any form on cswpsolutions.com. This typically includes your name, phone number, email address, service address or ZIP code, the type of service you need, and any project details, photos, or documents you choose to share. We also automatically collect limited technical information — IP address, device type, browser, referring page, pages viewed, and interaction events — to prevent abuse, diagnose problems, and improve the site. We do not collect government IDs, payment card numbers, Social Security numbers, precise geolocation, biometric data, health data, or any other category of sensitive data defined by TDPSA §541.001.

2. How We Use Your Information

We use your information to respond to your inquiry, schedule a site visit, prepare a written estimate, dispatch a licensed technician, invoice completed work, follow up on service quality, enforce contracts and warranties, investigate safety or billing disputes, comply with Texas contractor record-keeping obligations, prevent fraud, and measure the effectiveness of our advertising. We do not use your information for cross-context behavioral advertising, we do not engage in profiling that produces legal or similarly significant effects, and we do not sell personal information.

3. Cookies and Tracking Technologies

We use cookies, SDKs, and similar technologies to measure traffic and conversion events. Current tools include Google Analytics 4 (page views, engagement, aggregated demographic reporting with IP anonymization) and Google Ads conversion tracking (form submits and phone calls attributed to paid campaigns, via the AW-10895454557 conversion ID and a phone-conversion snippet). A Meta pixel or other advertising pixels may be added with notice. You can decline non-essential cookies through your browser settings or through a consent banner when presented; core functional cookies required to operate the site, remember form input, and prevent abuse are exempt. Disabling analytics cookies will not prevent you from browsing the site or contacting us by phone.

4. Data Retention

We retain personal information only as long as needed for the purpose it was collected and to meet legal, regulatory, and contractual obligations. Default retention periods: lead and inquiry data — 24 months from last contact; completed-project files, estimates, invoices, and warranty records — 7 years (to cover Texas statute-of-repose claims and IRS record-keeping); call recordings — 12 months; website analytics — the Google Analytics 4 default retention of 14 months for user-level and event-level data, with aggregated reports retained longer; backups — rotated out within 90 days of the source record's deletion. We may retain information longer when required by subpoena, litigation hold, or an active investigation.

5. Data Sharing and Third Parties

We share the minimum personal information needed with the technicians, subcontractors, suppliers, and service providers directly involved in delivering the work you requested. Current categories of subprocessors include: a hosted customer-relationship database (lead and estimate storage), transactional email and SMS providers (appointment confirmations and two-way messaging), a payment processor (for invoiced work), Google Analytics and Google Ads (advertising measurement), and our VoIP and call-recording provider. Each subprocessor is bound by a written data processing agreement that restricts use of your information to the services we contracted for. We also disclose information when required by law — subpoena, court order, lawful request from a licensing or regulatory authority, or to protect the safety of a person or property. We do not sell personal information, as "sale" is defined under TDPSA §541.001.

6. Texas-Specific Disclosures (TDPSA)

If you are a Texas resident, the Texas Data Privacy and Security Act gives you the right to: confirm whether we are processing your personal data and access it; correct inaccuracies; delete personal data you provided or that we obtained about you; obtain a portable copy in a readily usable electronic format; and opt out of targeted advertising, the sale of personal data, and certain profiling. To exercise any of these rights, email [email protected] or write to C.S.W. Power Solutions, Attn: Privacy, 4931 Enterprise Drive, Unit 1, San Antonio, TX 78249. We will verify your identity through the contact information already on file and respond within 45 days; we may extend this once by 45 additional days when reasonably necessary and will notify you of any extension and its reason. If we decline a request, you may appeal by replying to our decision email; we will respond to appeals within 60 days. If your appeal is denied, you may contact the Texas Office of the Attorney General at texasattorneygeneral.gov.

7. Call Recording and SMS Consent

Texas is a one-party consent state for call recording (Tex. Penal Code §16.02); we may record inbound and outbound calls for quality, training, dispatch, and dispute resolution, and the consent of our side of the call is sufficient under Texas and federal law. You may request that a specific call not be recorded and we will honor that on a best-effort basis. Our SMS program operates under A2P 10DLC registration with our carrier; by texting us or submitting a form with a phone number you consent to receive transactional and appointment-related messages. Message and data rates may apply. Reply STOP to opt out of future SMS messages from that number or HELP for assistance; opting out of SMS does not remove you from phone or email follow-up for an active service request.

8. Minors

Our services are intended for adults who own, lease, or manage property. We do not knowingly collect personal information from a child under 13 in violation of COPPA, nor do we knowingly process the personal data of a consumer under 16 for targeted advertising or sale as prohibited by TDPSA §541.055(b). If you believe a minor has submitted information through our site, contact us at [email protected] and we will delete the record promptly.

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, alteration, or disclosure, consistent with our obligations under Tex. Bus. & Com. Code §521.053 and the TDPSA's reasonable-security requirement. Safeguards include TLS encryption in transit, encryption at rest for cloud-stored records, role-based access controls, vetted vendors under written DPAs, and periodic review of logs and access. In the event of a breach affecting 250 or more Texas residents, we will notify affected individuals and the Office of the Attorney General within 30 days as §521.053 requires. No system is perfectly secure; please use a strong, unique password for any account you create with us.

10. Your Choices

You can request a copy of the information we hold about you, ask us to correct or delete it, opt out of marketing email or SMS, disable analytics cookies in your browser, or close your booking account at any time by emailing [email protected] or calling 210-504-9796. Residents of California, Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws have additional rights that we honor as required under those laws; submit the same request by email and identify the state whose law you are invoking.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we do, we will update the "last updated" date at the top of this page. Material changes — for example, a new subprocessor category or a new category of collected data — will be highlighted with a banner at the top of the site for at least 30 days before they take effect.

12. Contact for Privacy Requests

To exercise any of the rights in this policy or ask a question about how we handle your information, contact us at: